Terms of Service

CaptainX SQR (“SQR”, “the Service”) is operated by CaptainX Company, a company registered in the Kingdom of Saudi Arabia (“CaptainX”, “we”, “us”).

These terms apply to the SQR website at sqr.captainx.ai, the SQR application, and everything you do with either. By creating an account, accepting an invitation to one, or using the Service, you agree to them. If you do not agree, do not use the Service.

If your organisation has signed a separate written agreement with us for SQR, that agreement governs where it conflicts with these terms.

You must be at least 18 years old to hold an SQR account. SQR is a tool for organisations and professionals; it is not a consumer service and it is not for children.

If you accept these terms on behalf of a club, academy, federation, agency or any other organisation, you confirm you have authority to bind it. In these terms “you” then means that organisation, and it is responsible for everything done through its workspace.

Accounts are personal to the individual they are issued to. Do not share credentials. Your organisation's administrator controls who is invited, what they can see and when their access ends, and you must tell us promptly if you believe an account has been compromised.

SQR produces a draft assessment. It does not make decisions, and it is not a substitute for the judgement of a qualified person. Every recommendation it generates must be reviewed by a human being in your organisation before you act on it.

SQR analyses video you upload and returns an identification, an analysis, a score, a recommendation and a confidence level. All of it is machine-generated output produced by statistical models. It can be wrong. It can identify the wrong player, misread a passage of play, or produce a score that a good scout would disagree with. The confidence level is the model's own estimate and is not a guarantee of accuracy.

SQR is not medical, physiotherapeutic, psychological, fitness or safeguarding advice, and must not be used to assess a person's health, injury risk or fitness to play. It is not employment advice and it is not a background check.

CaptainX does not act as an agent, intermediary, scout or representative for any player, club or organisation, and takes no part in and no fee from any transfer, contract or signing.

You are responsible for every decision you make about a player, and for the consequences of that decision — whether or not SQR's output pointed the same way.

The footage you upload contains identifiable people who are not party to these terms. Making sure you are allowed to upload it, and to have it analysed, is your responsibility — not ours.

For all content you upload, you are the data controller and CaptainX is your data processor. We process footage on your instructions, for the purpose of providing the Service, and for no other purpose.

You warrant that, for every clip you upload, you hold all rights and permissions needed for us to store and analyse it, including:

• the rights in the recording itself, whether you filmed it, licensed it or were given it;
• a lawful basis under the Personal Data Protection Law for the personal data of every identifiable individual in the clip — players, officials, staff and anyone else in frame;
• explicit consent where the analysis produces sensitive personal data. Movement traces, positional data and physical measurements derived from footage may constitute location or biometric data, both of which the PDPL treats as sensitive;
• verifiable consent from a parent or legal guardian for every individual under 18 — which will apply to most academy footage;
• any consent or clearance required by the competition, federation, broadcaster or venue whose match you are uploading.

You must not upload footage obtained covertly, footage of a private setting, or footage you have been asked to delete. If a person withdraws consent or asks for their data to be destroyed, you must tell us so we can act on it; we will delete their data from your workspace on your instruction and confirm when it is done.

You indemnify CaptainX against any claim, fine, loss or cost arising from footage you uploaded without the rights or consents above. This is the one obligation in these terms we cannot take on for you, because we never see the pitch, the parent or the permission slip.

You own your footage, your players' records, the reviews your staff write and the reports SQR produces for you. Uploading to SQR does not transfer ownership of any of it, and it stays yours when the individuals who created it leave your organisation.

You grant us a limited licence to host, process, transmit and display that content strictly to provide the Service to you, to keep it secure, to support you when you ask, and to comply with the law. The licence lasts as long as your account does and no longer.

We do not use your footage or your reports to train our models unless you switch it on. It is off by default, it is a separate written opt-in, and turning it down costs you nothing — the Service works identically either way.

We do generate aggregated, statistical information about how the Service is used — volumes, error rates, processing times — which contains no personal data and does not identify you, your players or your organisation. We own that, and we use it to run and improve SQR.

CaptainX owns the Service and everything in it that is not your content: the software, the models and their weights, the interface, the report formats, the documentation, the CaptainX and SQR names and marks. You get a limited, revocable, non-exclusive, non-transferable right to use the Service during your subscription, and nothing else.

You must not copy, modify, translate or create derivative works of the Service; reverse engineer it or attempt to extract its models or training data; resell, sublicense or provide it as a service to anyone else; use it to build or train a competing product; or publish benchmarks or evaluations of it without our written consent.

Use SQR for the professional evaluation of sporting performance, and nothing else. In particular, do not use it:

• to identify, track, surveil or profile any person for a purpose unconnected with their sporting performance;
• to make or support a decision about a person's employment, immigration status, credit, insurance or access to any service, other than a sporting selection or recruitment decision reviewed by a qualified human;
• to draw inferences about a person's health, disability, ethnicity, religion, political opinion or any other protected characteristic;
• to harass, defame or endanger anyone, or to publish a person's data without their consent;
• in breach of any law of the Kingdom of Saudi Arabia or of any other jurisdiction you operate in;
• to probe, overload, scrape or disrupt the Service, or to circumvent any usage limit or security control.

We may investigate suspected misuse and cooperate with law enforcement where we are required to.

Fees, the billing period and any usage limits are those set out in your order form or subscription plan. Unless stated otherwise, fees are quoted exclusive of Value Added Tax, which is charged at the rate applicable in the Kingdom of Saudi Arabia.

Invoices are payable within 30 days. We may suspend access to the Service if an invoice is more than 15 days overdue, after giving you notice and a reasonable chance to put it right.

Fees already paid are non-refundable except where the law of the Kingdom requires otherwise, or where we terminate for a reason that is not your breach — in which case we refund the unused portion of the period you have paid for.

We may change our fees on at least 60 days' written notice, taking effect at your next renewal. If you do not accept a price change, you may end your subscription at the end of the current period.

We work hard to keep SQR available, but we do not promise it will be uninterrupted or error-free, and we give no uptime commitment unless we have signed a separate service level agreement with you.

We may need to take the Service down for maintenance. Where we can plan it, we will give you reasonable notice and choose a quiet hour. Where a fault, a security issue or a supplier failure forces our hand, we may act first and tell you as soon as we can.

SQR changes as we improve it. We may add, alter or withdraw features. If we withdraw something you rely on materially, we will give you at least 30 days' notice, and you may end your subscription and take a pro-rata refund if that change is materially detrimental to you.

Support is provided at info@captainx.ai during business hours in the Kingdom of Saudi Arabia.

You may end your subscription at any time, effective at the end of the current billing period.

We may suspend or terminate your access if you materially breach these terms, if an invoice goes unpaid after notice, if we are required to by law or by a competent authority, or if your use of the Service creates a real risk of harm to a person, to us or to another customer. Except where the law or an immediate risk prevents it, we will tell you why and give you a reasonable opportunity to fix the problem first.

For 30 days after termination you may export your content. After that we delete it, and delete or anonymise the personal data in it, except where we are required to keep records — in which case we keep only what the law requires, for only as long as it requires, and it stays protected while we hold it.

Each of us may learn confidential information about the other. Neither will disclose it to anyone else, or use it for anything other than performing these terms, except to employees and advisers who need it and are bound to keep it confidential, or where the law or a competent authority compels disclosure — in which case, where we are lawfully able to, we will tell you before we disclose.

This obligation does not apply to information that is public through no fault of the recipient, was already lawfully held, or is independently developed.

How we handle personal data is set out in our Privacy Policy, which forms part of these terms.

For your uploaded content, you are the controller and we are the processor, and we will process it only on your documented instructions, keep it confidential, apply appropriate technical and organisational security measures, engage sub-processors only under equivalent written obligations, assist you in responding to data subject requests and to the competent authority, notify you without undue delay if we become aware of a personal data breach affecting your data, and delete or return it when your account ends.

Where a written data processing agreement is required between us to satisfy the Personal Data Protection Law, we will enter into one on request.

We warrant that we will provide the Service with reasonable care and skill, and that we have the right to grant the rights we grant here.

Beyond that, and to the fullest extent permitted by the law of the Kingdom of Saudi Arabia, the Service is provided “as is” and “as available”, and we exclude all other warranties, conditions and representations, express or implied — including any warranty that the Service will be uninterrupted, that its output will be accurate, complete or fit for a particular purpose, or that any player evaluation it produces will prove correct.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited under the law of the Kingdom of Saudi Arabia.

Subject to that, and to the fullest extent the law permits, neither of us is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of goodwill or reputation, or for any indirect or consequential loss, however it arises.

In particular, we are not liable for the outcome of a recruitment, selection or transfer decision — including a player who does not perform as an SQR assessment suggested, or one you passed over because of it. Section 3 is why: SQR drafts, your people decide.

Subject to the above, our total liability arising out of or in connection with these terms, whether in contract, tort or otherwise, is limited in aggregate to the fees you paid us for the Service in the twelve months immediately before the event giving rise to the claim.

Each of us must take reasonable steps to mitigate any loss.

You will indemnify and hold CaptainX harmless against any claim, demand, proceeding, fine, loss or reasonable cost arising from: content you uploaded without the rights or consents described in section 4; your use of the Service in breach of section 7; or a decision you or anyone in your organisation made about a person.

We will indemnify you against a third-party claim that the Service itself, used as permitted, infringes that third party's intellectual property rights in the Kingdom of Saudi Arabia — provided you tell us promptly, let us control the defence and cooperate with it. This does not apply to claims arising from your content, or from combining the Service with anything we did not supply.

Neither of us is liable for a failure to perform caused by something genuinely beyond our reasonable control — including natural disaster, war, civil unrest, epidemic, act of government, failure of a public telecommunications network or of a major cloud provider. The affected party will tell the other promptly and do what it reasonably can to limit the effect. If it lasts more than 60 days, either of us may terminate on written notice.

We may update these terms. For any change that materially affects your rights or obligations we will give you at least 30 days' notice by email and by notice in the Service. If you do not accept it, you may end your subscription before it takes effect and take a pro-rata refund for the unused period.

Minor changes — correcting an error, clarifying wording, reflecting a new feature that does not affect your rights — take effect when published. The date at the top of this page always shows when it last changed.

These terms, and any dispute arising out of or in connection with them, are governed by the laws of the Kingdom of Saudi Arabia.

If a dispute arises, let us try to resolve it between us first: write to info@captainx.ai setting out the issue, and we will respond within 15 business days and meet you in good faith. If it is not resolved within 30 days of that notice, it will be submitted to the exclusive jurisdiction of the competent courts of Jeddah, Kingdom of Saudi Arabia.

• You may not assign or transfer these terms without our written consent. We may assign them to an affiliate or to a buyer of our business, on notice to you.
• If a court finds any provision unenforceable, the rest stays in force and that provision is applied so far as it lawfully can be.
• If we do not enforce a right straight away, we have not given it up.
• These terms, with the Privacy Policy and any order form, are the entire agreement between us about the Service, and replace anything said or written before.
• Nothing here creates a partnership, joint venture, agency or employment relationship between us.
• Notices to you go to the email on your account. Notices to us go to info@captainx.ai.

This English text is the current authoritative version of these terms. An Arabic version is being prepared by a certified legal translator. Once it is published, the Arabic version will govern in any proceeding before the courts of the Kingdom of Saudi Arabia, and we will publish both together.

CaptainX Company, Kingdom of Saudi Arabia.

All enquiries, notices, legal correspondence and data protection requests: info@captainx.ai

Our commercial registration details are provided on request, and on any contract or invoice we issue.